International Call Centre Operator Course:

Introduction: Welcome to the International Call Centre Operator Course. This course is designed to benefit every level of professional, from individuals pursuing to advance their career or individuals just starting out in their career to experienced professionals who are looking to keep their skills current. The Reading, Discussions, and Activities you complete will help you focus on the skills you would like to improve in order to reach your professional goals. Upon completion of this course you will receive an International Call Centre Operator Certificate.  

This course will give you employment opportunities as it was designed to meet the needs of individuals who wish to enter the field of Contact Centres. Contact Centres have become key business tools - integral to the way organisations achieve their business objectives. This is a relatively new industry and employers are recruiting key staff to operate their Call Centres in a professional manner.

Call Centre agents can operate in either inbound or outbound call centres. Inbound call centres primarily receive calls from clients and consumers. Large stores and businesses often have inbound call centres dedicated to addressing the needs of their clientele. In these call centres, agents will generally be expected to handle customer queries and complaints.

There is a strong emphasis on providing customer care and problem solving globally. Agents need to be sensitive and knowledgeable about what businesses need in order to effectively assist customers.

Modules and Activities: This course is separated into five modules. Each module contains several steps related to practice activities. Although this is a self-paced course, you are strongly encouraged to complete each step in the order in which they are presented. Many step activities build upon each other. Attempting to complete step activities out of their prescribed sequence could lessen your overall experience.

These will be the topics covered in the five modules: Customer building strategies, the customer service plan, customer service skills on the job, solving customer service problems, and analyzing customer feedback for improved service.

Course & Resource Fee: $29.99 

International Customer Service Course: 

Introduction: Welcome to the International Customer Service Course. This course is designed to benefit every level of professional, from individuals pursuing to advance their customer service career, or individuals just starting out in their career, to experienced professionals who are looking to keep their customer service skills current. The Reading, Discussions, and Activities you complete will help you focus on the skills you would like to improve in order to reach your professional goals. Upon completion of this course you will receive an International Customer Service Certificate.  

This course will give you employment opportunities as it was designed to meet the needs of individuals who wish to enter the field of Customer Service. There is a strong emphasis on providing customer care and problem solving globally. 

Modules and Activities: This course is separated into five modules. Each module contains several steps related to practice activities. Although this is a self-paced course, you are strongly encouraged to complete each step in the order in which they are presented. Many step activities build upon each other. Attempting to complete step activities out of their prescribed sequence could lessen your overall experience.

These will be the topics covered in the five modules: Customer service strategies, optimizing customer service, customer service skills development, query resolution, and providing professional customer correspondence.

Course & Resource Fee: $19.99 

60 hour Professional TEFL/TESL course

Introduction: Teaching English as a Second Language (TESL)  and Teaching English as a foreign language (TEFL) both refer to teaching English to students whose first language is not English. TESL/TEFL usually occurs in the student's own country, either within the state school system, or privately, e.g., in an after-hours language school or with a tutor. TESL/TEFL teachers may be native or non-native speakers of English.

Because the English language is in ever increasing demand throughout the world, fluent speakers of the language have a unique opportunity to travel and teach in all corners of the earth. The appeal of this kind of career has led to the exponential growth of the TESL/TEFL industry, beginning with the providers of TESL/TEFL courses, and ending with the multitude of language schools across the globe. The standard, international qualification required is a TESL/TEFL certificate, obtained by doing a TESL/TEFL Course

With 120 hours of learning, this TEFL (teaching English as a foreign language) course is completed 100% online, making it perfect for busy people like you. Access the modules anytime, anyplace from your tablet, computer, or phone. Weekends, weekdays, mornings or night; it’s up to you. Dip in and out to fit it in around your existing job or university studies. In next to no time, you’ll have the knowledge and confidence under your belt, ready to grab your dream teaching job overseas. Our TEFL course has been developed with some of the world’s leading language schools and is recognised by employers around the globe. So you’ll gain a respected qualification, that will open doors across the globe.

• Self Pace/Self Study Environment
• Course Length: 7 Days Minimum
• You Will Cover:
•  *History Of TEFL
•  *Class Lesson Planning
•  *Curriculum Development
•  *Teaching & Learning Styles
•  *Methods & Approaches
•  *Optional Student Teaching

Course & Resource Fee: $19.99 

60 hour Professional TEFL/TESL course

Introduction: Teaching English as a Second Language (TESL)  and Teaching English as a foreign language (TEFL) both refer to teaching English to students whose first language is not English. TESL/TEFL usually occurs in the student's own country, either within the state school system, or privately, e.g., in an after-hours language school or with a tutor. TESL/TEFL teachers may be native or non-native speakers of English.

Because the English language is in ever increasing demand throughout the world, fluent speakers of the language have a unique opportunity to travel and teach in all corners of the earth. The appeal of this kind of career has led to the exponential growth of the TESL/TEFL industry, beginning with the providers of TESL/TEFL courses, and ending with the multitude of language schools across the globe. The standard, international qualification required is a TESL/TEFL certificate, obtained by doing a TESL/TEFL Course

With 60 hours of learning, this TEFL (teaching English as a foreign language) course is completed 100% online, making it perfect for busy people like you. Access the modules anytime, anyplace from your tablet, computer, or phone. Weekends, weekdays, mornings or night; it’s up to you. Dip in and out to fit it in around your existing job or university studies. In next to no time, you’ll have the knowledge and confidence under your belt, ready to grab your dream teaching job overseas. Our TEFL course has been developed with some of the world’s leading language schools and is recognised by employers around the globe. So you’ll gain a respected qualification, that will open doors across the globe.

• Self Pace/Self Study Environment
• Course Length: 7 Days Minimum
• You Will Cover:
•  *History Of TEFL
•  *Class Lesson Planning
•  *Curriculum Development
•  *Teaching & Learning Styles
•  *Methods & Approaches
•  *Optional Student Teaching

Please note: It is advised that you complete part 1 and part 2 of the 60 hour TEFL/TESL courses.

Normal Course & Resource Fee: $14.99 

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